Refund policy

Refund Policy for Low Visual (www.lowvisual.com)

At Low Visual, we strive to ensure your complete satisfaction with every purchase. If you're not happy with your order for any reason, we're here to help. Please review our refund policy below, which applies to all purchases made through www.lowvisual.com. This policy is designed to be fair, transparent, and compliant with applicable laws. By making a purchase, you agree to these terms.

Eligibility for Refunds

  • Standard Items: We accept refund requests for most items within 30 days of the original purchase date (based on the order confirmation). To be eligible, the product must be returned in its original, new, unused, and unopened condition, with all tags, packaging, and accessories intact. We reserve the right to inspect returned items upon receipt and may deny a refund if the item shows signs of use, damage, or alteration.
  • Pre-Ordered Items: Pre-ordered items are not eligible for refunds, exchanges, or cancellations once the order is placed, as these are custom-sourced or produced based on demand.
  • Limited Drop Items: Items from limited edition drops or collections are final sale and not eligible for refunds, exchanges, or returns due to their exclusive nature and limited availability.
  • Other Exceptions: The following items are not eligible for refunds under any circumstances:
    • Personalized or customized products (if applicable to your order).
    • Sale or discounted items marked as "final sale."
    • Digital downloads or virtual goods.
    • Items damaged due to misuse, improper care, or accidents after delivery.

Return Process

  1. Initiate a Return: To request a refund, contact our customer support team at info@lowvisual.com within 30 days of purchase. Provide your order number, a description of the issue, and photos of the item if relevant. We'll review your request and provide a return authorization if approved.
  2. Shipping the Return: You are responsible for paying the return shipping costs, including any duties or taxes if shipping internationally. We recommend using a trackable shipping method, as we are not liable for lost or damaged returns in transit. For returns, email us at info@lowvisual.com.
  3. Inspection and Processing: Once we receive your return, we'll inspect it within 5 business days. If approved, we'll process your refund to the original payment method (e.g., credit card, PayPal). Refunds typically appear on your statement within 5-10 business days, depending on your payment provider. Please note that original shipping fees are non-refundable.
  4. Exchanges: While this is a refund policy, we may offer exchanges for the same item in a different size, color, or style (subject to availability) under the same conditions as refunds. Exchanges follow the same 30-day window and require you to cover return shipping. Contact us to discuss exchange options.

Additional Terms

  • International Orders: For customers outside the US, additional customs fees, duties, or taxes on returns are your responsibility. Refunds will not include these costs.
  • Proof of Purchase: A valid receipt or order confirmation is required for all refund requests.
  • Abuse Prevention: We monitor returns to prevent policy abuse (e.g., excessive or fraudulent returns). We may limit or deny future returns for accounts showing patterns of abuse.
  • Changes to Policy: We reserve the right to update this policy at any time. Changes will be posted on our website, and continued use of the site constitutes acceptance.
  • Legal Compliance: This policy complies with US consumer protection laws. In states where required, if no refund policy is posted, we adhere to local defaults (e.g., refunds within a reasonable period). For any disputes, contact us first—we aim to resolve issues amicably.

If you have questions about this policy or need assistance, reach out to info@lowvisual.com